Terms and Conditions

Terms and Conditions


Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern "Salamandergems" relationship with you in relation to this website.

The term “Salamandergems” or “us” or “we” refers to the owner of the website whose office is 240 Bramford Lane, Ipswich Suffolk, IP1 4ES. The term “you” refers to the user or viewer of our website.

By accesing the website www.salamandergems.co.uk you agree to our terms and conditions, if you do not agree you are not authorised to use the site.

1. Products or Services provided.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

 2. Prices and Payment.

All prices shown are valid at the time of placing the order. . As part of our on-going program of product improvement, products may be discontinued. Although we try to be as accurate as possible with our pricing, from time to time errors may occur. When these happen, we reserve the right not to supply these products, even if payment has been taken, and you have received an email confirming your order. In such circumstances a full refund will be made to you the customer.

Our current stock includes gemstones which is vat applicable and secondhand items for which vat is not added.


We try to complete your order within 3 days. If your order is urgent, we will happily try to help if you phone or email us first.  

You confirm that you have given us the correct billing address of your credit/debit card and, in respect of Goods the correct delivery address if different. Damages and shortages must be reported within 24 hours of receiving the order. If you do not receive your order by the agreed date please contact us. 

All Goods are delivered  by Royal Mail or other suitable carrier. Deliveries will be Monday to Friday.

To ensure that you have received your Goods, and depending on which delivery method you have specified, the carrier may request a signature for proof of delivery, therefore please select a delivery address most convenient to you, for example your work address. If you are not in when delivery is attempted, a card will be left for you to make alternative arrangements for the parcel to be delivered. In the case of Royal Mail, this can be to the same address or any other address Monday to Saturday, or you can collect the parcel from your local Royal Mail Delivery Office. In the case of parcel delivery companies, you can ask them either to deliver to the same address on a different day (Monday to Friday only), If you fail to collect the parcel and it is returned to us you will be liable for and additional delivery charge.

We will endeavour to notify you either if there will be a delay or if the item is no longer available. If the item is no longer available, we reserve the right to offer you an alternative similar in price and quality, or offer a refund.


4. Returns, Refunds and complaints

We are fully compliant with the Consumer Protection (Distance Selling) Act, which provides for a 7 day cancellation period starting from when the item was recieved. Within this time goods may be cancelled or returned (as long as they are unused and in their original packaging).

If you return Goods to us within 21 days from the purchase date in perfect condition and, with the original packaging and original invoice/receipt, then we will give you a full refund.

The refund will be in the form of the original method of payment. However, you will be responsible for the cost of returning the Goods to us. It is your responsibility to ensure the Goods are packaged in suitable manor. Please return goods in their original packaging and suitable for resale.

Salamandergems reserve the right to charge for goods not returned or returned in a condition unsuitable for resale. Please note that where you are returning goods because of an error on our part or because they are defective, we will cover the delivery cost. Otherwise, the delivery cost will not be refunded. Please also note that our returns policy does not affect your statutory rights as consumer. Please send the items to  Salamndergems, 240 Bramford lane, Ipswich , Suffolk , IP1 4ES

In the event of a complaint please email us at [email protected] call to speak to us on 01473 740558  


5. Limitations of liability

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

6. Intellectual property rights

we reserve the right for use of any photographs or images within the website to be not to be used.

7. Future changes

We reserve the right to change these terms and conditions from time to time due to changing laws. this will be in accordance to the laws of England

8. Data Protection.


We explicitly ask when we need information that personally identifies you ("Personal Information"). For example, your name and email address.

We provide your Personal Information to necessary third-parties from whom you purchase products or services through the Site. We also use your Personal Information to keep you up to date with your order. We may, occasionally, use your Personal Information to inform you of new services, and products from us. If at any time you believe that we have not adhered to these principles, please notify us by email to [email protected] and we will use all commercially reasonable efforts to determine and correct the problem promptly.